Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro 2 Picture quality gone wavy distorted

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Zoobz Aspirant
Aspirant
Camara picture on 1 camara is gone all wavey and distorted
It still records still sends me notifications the microphone is working but picture quality is suddenly gone wavey
Any suggestions please
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Master Streak2 Master
Master

Remove and refit the battery to reset the camera. Hopefully that does the trick.

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Dannybear Mentor
Mentor
If your camera is smearing video, try going into the camera video settings and toggle the camera rotate 180 deg option to reset the camera’s encoder.
Zoobz Aspirant
Aspirant
Ok just took the battery out and reset the camara let’s see if that helps
Thank you
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Zoobz Aspirant
Aspirant
Ok just checked my notifications this morning picture recording is distorted and wavey so battery remove didn’t work
Zoobz Aspirant
Aspirant
Ok going to try this experiment to see if it works
Zoobz Aspirant
Aspirant
Ok done the rotation but still having problems
Also done a reboot but still no luck firmware up to date
Guru jguerdat Guru
Guru

It could be a bad camera but first remove the camera from Settings, My Devices. Remove and insert the battery. Resync the camera and test. If still bad, open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

Zoobz007 Aspirant
Aspirant
Just spoke to support they said delete the App then reload the App log in then do exactly what you said
Remove camara and battery from device and then re sync with the base thanks let’s see what happens
Zoobz007 Aspirant
Aspirant
Ok good news issue resolved
Thank you
Zoobz007 Aspirant
Aspirant
How do I put a tick on this topic to say issue resolved
Guru jguerdat Guru
Guru

Go to an appropriate post in this thread and click on "Accept as Solution."

Zoobz007 Aspirant
Aspirant
I am on the thread but just can’t find
The solution resolved
I have checked every where