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Arlo Pro 2 Motion Detection Range Went Down - Not Working

I had one Arlo Pro 2 camera and 2 Arlo Pro cameras that were detecting motion at 25+ feet. I replaced one of the pro cameras with a Pro 2 camera and both Pro2 are now detecting motion at 10 - 12 feet. I have tryed all settings and removing one camera and re-syncing with the same result. Any assistance would be appreciated.

 

HW VersionH3
Serial Number52M1817CB0621
Firmware1.125.13.0_31717
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 13
Guru

Re: Arlo Pro 2 Motion Detector Not Working

Are you setting the sensitivity in your modes and rules? There should be no reason for a change unless there was a recent firmware update that may have changed a threshold someplace. Since you had a Pro 2 working well before, did anything change for it, firmware, sensitivity or positioning?

Message 2 of 13
Aspirant

Re: Arlo Pro 2 Motion Detector Not Working

I have one pro2 not detect like you i did not do anything or moving it
Working fine for last 3 months
Now it is not detect motion for 2 days

Any idea why ?
Message 3 of 13
Apprentice

Re: Arlo Pro 2 Motion Detector Not Working

Are you sure that your mode is set to armed and not disarmed?
Message 4 of 13

Re: Arlo Pro 2 Motion Detector Not Working

The cameras are armed.

Motion sensitivity has been configured beyond default and reduced.

No updates have been performed by me.

Both Arlo pro2 cameras stopped motion detection beyond 10 feet without explanation three days ago

I removed one camera and added it again with no improvement. The base station remembered the camera

This is beyond annoying.

Model: VMC3030 | Arlo Wire-Free Camera
Message 5 of 13
Aspirant

Re: Arlo Pro 2 Motion Detector Not Working

I fixed my by doing this
This one is my outdoor one
I take it down from my tree
Take it in inside take off the battery, and put back the battery plug in the charger
So somehow the motion detect working right back
I wait it reach 100% recharge
Take it out side back to my tree and solar panel
It is working back for the last 6 hours already
Hope u get someluck too
Message 6 of 13

Re: Arlo Pro 2 Motion Detector Not Working

I found the suggestion interesting.

Camera N1 - Battery charged with AC direct as per the suggestion - No difference

Camera N2 - Battery charged with AC direct as per the suggestion - Battery removed after charge and reinserted no difference 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 7 of 13

Re: Arlo Pro 2 Motion Detector Not Working

Turns out out this is not the motion detection not working but the sebsitivty distance has changed. The cameras no longer are able to detect motion beyond 10 - 15 feet where they were able to detect motion 30+ feet and I will start a new thread.

Message 8 of 13
Guide

Re: Arlo Pro 2 Motion Detector Not Working

I have noticed the same issue with my Arlo Pro camera. The motion detection range has reduced substaniatly to within 10-12 ft. Does it have anything to do with the base station. All of the devices have the latest firmware.

Message 9 of 13
Arlo Moderator

Re: Arlo Pro 2 Motion Detector Not Working

Hi @Gidmo

 

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 10 of 13

Re: Arlo Pro 2 Motion Detector Not Working

This is a useless suggestion. It appears that when Arlo doubled the the resoultion of the cameras the distance of possible sensitivity was cut in half. The product is a piece of garbage.


@ShayneS wrote:

Hi @Gidmo

 

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support


 

Message 11 of 13
Guide

Re: Arlo Pro 2 Motion Detector Not Working

  • I have the exact same issues with both of my arlo pro and arlo pro 2. Nothing has changed except the recent update on the pro base station that added support for homekit. So i am pretty sure the issue is on the base station.
Message 12 of 13
Guide

Re: Arlo Pro 2 Motion Detector Not Working

Yes, I contacted Arlo support. All they could suggest was to resync the camera to the base which I had already done before couple of times. I asked them if it could be the base station, but they had no answer

Message 13 of 13