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Arlo Pro 2 Live View Delay

Upgaraded from the standard pro ( no issues ) cameras to the pro2 and Every time I view any of the cameras in live there is a 30 second lag, and two way talk has a bigger lag. All have good wifi signal and record well.
Looking for a fix to be able to view with the usual delay of 3-4 sec not 30+

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 10
Guru

Re: Arlo Pro 2 Live View Delay

Is the firmware up to date? Even if so, try removing the cameras from Settings, My Devices and resync. Also, power cycle the base.

Message 2 of 10
Master

Re: Arlo Pro 2 Live View Delay

The Pro 2 cameras have recently had a firmware upgrade to increase their video bitrate and thus video quality. With the increase in bitrate comes a much higher data rate. If your internet speeds aren't super fast, the data is going to take a lot longer to upload to the Arlo servers and then a lot longer to download again to your app. What are you upload, download and ping numbers from www.speedtest.net ?

Message 3 of 10
Tutor

Re: Arlo Pro 2 Live View Delay

I have the same problem. Just unboxed and updated firmware. 78 ms ping, 80 Mbps down, 4.5 Mbps up. Should not be a problem. I may just return the laggy cameras.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 4 of 10
Community Manager

Re: Pro2 live view lag

XViper,

 

Are you using the mobile app or the web client? Do you experience the same behavior on both?

 

JamesC

Message 5 of 10
Aspirant

Re: Pro2 live view lag

Just bought an Arlo pro 2 and see about a 5-second lag when I'm connected to wifi at home, but when I use the web app from work, it's about a 30-second lag.

The firmware updated during setup so that shouldn't be the issue.  my internet is 12mbs download and 0.5 uploads. 

 

Whats the recommended bandwidth for minimal lag?  

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 6 of 10
Guru

Re: Pro2 live view lag

Upload speed is 1Mbps minimum depending on how many cameras are streaming at once. Faster is better.

Message 7 of 10
Aspirant

Re: Pro2 live view lag

Thanks for the info! I'm updating my internet tomorrow with 200 Mbps download with 20 Mbps uploads.  hopefully, that solves the problem.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 8 of 10
Master

Re: Pro2 live view lag

Ping speed is also important. No use having a high transfer speed if your ping speed is stupidly high

Message 9 of 10
Aspirant

Re: Pro2 live view lag

Just bought mine yesterday. If ive seen this thread before buying i will never buy this. The delay/lag is terrible i have 1gb internet.

Excited to use it, set it up in my kids bedroom. Kid went in and out the bathroom already but still lying on bed in my viewer. Crazy. Hope netgear release a patch soon. Thinking of selling it already while its less than 24hrs. No choice but to sell it lower price but its ok than feeling disappointed everyday.

Note. Syncing took me an hour. It was resolved only when insaw some post here that i need to power cyxle my router. Another crazy solution
Message 10 of 10