Arlo Pro 2 - Camera issue (just one camera). Begins recording every 5-10 mins but no motion.

[Dbecker88]

Hello - I recently purchased an Arlo Pro 2 system and I am having trouble with one camera. All three cameras are operating wireless and are mounted outside. The camera I am having trouble with is on my deck, it begins recording around 11AM and continues every 5-10 minutes with recoding and there is no motion on the video. I turned the sensitivity to 1-2 and still it continues during the 11AM - 4PM time. I moved the camera twice and still constant recording during this time.

Today, I moved the camera inside and the same thing occured, just not as often. No issues with the other two camers. 

I could use some help

[idbl_fanatic1]

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@Dbecker88 wrote:

Hello - I recently purchased an Arlo Pro 2 system and I am having trouble with one camera. All three cameras are operating wireless and are mounted outside. The camera I am having trouble with is on my deck, it begins recording around 11AM and continues every 5-10 minutes with recoding and there is no motion on the video. I turned the sensitivity to 1-2 and still it continues during the 11AM - 4PM time. I moved the camera twice and still constant recording during this time.

Today, I moved the camera inside and the same thing occured, just not as often. No issues with the other two camers. 

I could use some help

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Do you have scheduled recording set in the app for that camera?

[Dbecker88]

How do you check?

[idbl_fanatic1]

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@Dbecker88 wrote:
How do you check?

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Under "Mode" in the app

[Dbecker88]

Yes scheduling is turned on for all cameras

[idbl_fanatic1]

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@Dbecker88 wrote:

Yes scheduling is turned on for all cameras

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Possibly turn that off, and try just armed?

[Dbecker88]

I get the error on schedule and not. This is getting really frustrating one of three cameras is not usable outside. Thanks

[JessicaP]

Hi Dbecker88,

Could you provide a screenshot that shows the error you're receiving?

[Dbecker88]

I am not receiving an error message. I receive notification of movement and when I check the video there is no movement. When mounted outside this particular camera temporary movement many time between 10am-2pm, all videos show no movement. Today I moved the camera into another section of my house focused on a wall and no false movements. I’ve tried taking the sensitivity down very low and this continues to report false movements.

[JessicaP]

As idbl_fanatic1 mentioned, have you tried using the default "Armed" mode to see if the recording is working when motion is detected?