Arlo|Smart Home Security|Wireless HD Security Cameras
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Re: Arlo Pro 2 Camera Charging Fault

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Guide
Guide

I am attempting to contact the Arlo support team. I have had three Arlo Pro 2 cameras fail in the last year due to power charging fault failurem, both lasting less than four months. The first two Pro 2 models were replaced under Arlo warranty and now Arlo Support has stopped responding to a case (#40572365) they opened for the latest failure. I have tried contacting Arlo Customer Support but have not received any response. These cameras are not cheap and should last longer than 3-4 months; the Pro 1 models have each lasted 9+ months and counting. The cameras will not accept a charge from the AC power supply, nor will the removable batteries accept a charge or recharge. 

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Aspirant
Aspirant
I get a charging fault probably once a week. I have to take the battery out reinstall and leave it on just battery for a few days then plug it in for the a.c. power to start working again. Needless to say this product is garbage and will never buy anything from them again.
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Prodigy
Prodigy

Same here.. since mine is connected to an ac smartplug, I'm able to control it instead of taking the battery out.. When I start seeing the "Charging fault", I turn off my smartplug thru an App and wait for a couple of minutes and turn back on again and most of the time it fixes it and charges my battery but sometimes it takes a couple of hours.. Yes, it's a PIA sometimes especially when battery is drained below 20%.. But most of the time this happens on cold or rainy days.. 

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Aspirant
Aspirant
Agreed. It's sad they can't get it right, but are steadily putting out new products.
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Aspirant
Aspirant

I have this same issue, but cannot for the life of me work out where to submit a warranty repair request etc. 

 

Can someone please send me details of how to submit a ticket for repair under warranty or a link please? 

 

Thanks

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Guru Guru
Guru
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Guide
Guide

UPDATE from original post: I borrowed an Arlo Pro 2 battery from a neighbor and discoverd the Camera is still working, so the issue appears to be limited to a bad (destroyed?) battery. Arlo is still not responding to my original case #, nor have they offered any warranty support for this issue. 

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Guru Guru
Guru

Open another one referencing the original case.

Discussion stats
  • 7 Replies
  • 524 Views
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  • 5 In Conversation