Re: Arlo Pro 2 CVR Timeline Issue
Earlier today I had a lengthy discussion with an Arlo representative via chat and there was no solution. I was told that there will have to be a firmware update rolled out to correct this issue, but I just dont buy that, because if this is an ongoing problem there will be a lot of angry Arlo owners. My situtation is this. I have two cameras pointing at the front of my house at different angles. One is an Arlo Pro and the other is an Arlo Pro 2. Yesterday I connected my Pro 2 to a power supply to utilize CVR. Well everytime there is motion on my Arlo Pro 2 with CVR, whatever is being recorded does not show on the timeline. For example, at 8:07am today my wife came home from taking my son to school. Our Arlo Pro camera captured that, but when I pull up the timeline on my Arlo Pro 2 that video does not show. The odd thing is there is video recorded at that time and the timeline shows a green bar indicating there was motion, but our car entering the garage is not on the video. Ive put a link to the video Ive mentioned. This is driving me crazy. Does anyone have any suggestions?
Any help is appreciated.
I have the exact problem. I spent an hour and a half saying the same thing over and over on their phone line. When one of the cameras that's plugged in gets a motion trigger it shows the corresponding video of the motion in the library. But when it goes into the library for some reason its not in the CVR. Even though the timeline in the CVR ticks by ok its as if the vehicle or whatever it was is not there. If everybody tests for that and complains it will force them to fix it. Hard to believe you have to pay a monthly fee for something that doesn't work right. Any ideas anybody.
Thank you so much for your response. I'm glad to know it's not just me. It actually seems likes it's a playback issue and not a firmware issue. If it was firmware I believe it wouldn't even show in the recorded lists. Like suggested, can others with CVR test this on theirs? It would be a big help.
I'm on my second system, returned the first because I thought it was a hardware issue. My CVR loses anywhere from 5 minutes to 6 hours of footage at a time. It's clearly a firmware issue. People have been complaining on here since last January about these issues and they've never been fixed. I wouldnt hold my breath
Our engineering team is aware that some users are experiencing problems with CVR and is currently investigating the problem. We appreciate your patience and understanding about this and will provide any update as soon as we have more information to share.
As for a speed test, on my wireless connection I have 300Mpbs down and 20Mpbs up. So that really shouldn't be the problem.
I have had this issue that now has cost me enough time and fustration so i am typing this out. When i signed up for timeline it all seemed to be working correctly. Nothing on my end has changed. Great internet speeds same four cameras. Slowly timeline became odd and wasnt alowing me to view my 24 hor cloud feed as stated. Now i have nothing on time line at all. I have cancell my sub and will switch cameras over if this is not adressed in someway. All has been reset and rebooted. I find it BS that a company as well marketed as arlo can not dump enough $$ into fixing this issue for your customers......but i gues it goes along with not even having a customer service #. I will not add to my system or reccomend arlo for this reason. If it dont work dont sell it!!! BUsiness rule 101, Im sure some law prohibits this type of false claims. 0 stars for now.
Agreed, it's been over a month since this was posted and the issues have only gotten worse. I wish i had looked on these forums before I purchased it in the first place.. its a piece of garbage. I went ahead and bought a nest camera like the previous poster. Its a shame a company of this size is screwing people over so hard and continue to do so. All i can say is leave as many negative reviews as you can and save the next poor soul from making the same mistake we did
Great so ill just switch too. So is nest the best then??? I spent/waasted 20 min on the phone with "support". I swear its just a call center that is paid to wear ya out and make you hang up. i tap-im done-no more arlo 4 me...
We once again appreciate your patience and understanding about this. Our team is still investigating the problem with the CVR timeline. We will provide new updates as soon as we have more information to share.
I am using the 24 x 7 CVR on one camera. What I have found is that sometimes it does show the correct time but not always. I haven't figured out what is causing it yet like what triggers, time of day or what? One thing it seems to do is that while you are playing something back from before it is no longer recording the present. With a lot of patience and the willingness to have some gaps in the data it is somewhat usable. When the timeline goes completely black with no spinning wheel I was able to make it work again by dragging the CVR camera down to disable it and then renable it. Caution though because this will wipe out any prior data. Hope they can come up with some ideas to fix all this like buffer it up in the base station better or something. Its also puzzling why the tech support isn't very good.
TOO LITTLE TOO LATE! IF THIS WAS MY COMPANY EVERYONE THERE WOULD BE WORKING 24/7 UNTIL FIXED. THIS IS RIDICULOUS BS!!! THANKS FOR WASTING A LARGE VALUABLE PORTION OF MY TIME AND LIFE. wHAT GOES AROUND COMES AROUND, SEEN IT MANY TIMES. GOD BLESS U
Way to go Arlo. My 24 x 7 went down 15 minutes before a crime was committed. Here's an idea for you; quit using your resources to develop new features until you get the ones you have working. This product is obviously being mismanaged. I don't have the luxury to start over with another system at the moment and am stuck with this one. If all the other ones work then there's no reason if the resources are put on it that this one can't work too. I would like to remind you again that this is not a toy. You have the following options.
1. Fix the 24 x 7.
2. Give everybody a refund and quit charging for it.
There are no excuses any more and apologies are no longer acceptable.
Also is it just me or is there no way to download the CVR video at all? Do I really need to view it on a computer and take screen captures?