Arlo Pro 2 Base Keeps Going Offline

[MannyN]

Hello,

Installed a brand new Arlo Pro 2 (base + 2 camera system) 3 days back. Noticed that the system goes offline every night, late night around 2:30 AM and comes back online around 6 AM. Comments in this forum state that this happens with firmware updates but my system was caught up on all updates when I first activated it 3 days back. There have been no new firmware updates the last 3 nights yet the system goes offline and reconnects (comes back online) without any intervention. Almost like it is programmed to go offline every night! Defeats the very purpose of having a security system! Anybody experiencing this? Is there a system log of some kind that you can look at to confirm when it goes offline?

Calling support is a ridiculous experience. After waiting 40 minutes to get somebody they hang up on you when your turn has come!

[Streak2]

Check under modes that your system is set to armed and not Manage based on schedule.

If it is armed, try and restart the base.

[slompochomp]

The only reason it would go offline is if your ISP is doing some maintenance at that time. I recall when I was on DSL my internet would drop every night, I called them at the time and they had no clue as to what was causing this, so I switched to cable and have yet to have my internet drop. If you checked the Mode and your not running a Schedule, then I would also check your cable Modem dBmV levels, they should be with in -7 to +7dBmV. Also make sure your ISP is not doing some maintenance at that time. If all of the above are fine then maybe your router is causing the issue. The reason I say all this is because I have yet to have my Arlo system go down; I am using a Netgear CM1100 with an XR700 currently.