Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Base Station Is offline

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SamChan
Aspirant
Aspirant

Dear Arlo user,

My base station appears to offline since yesterday and I try rebooting and rebooting, nothing comes up, the network light is Amber but I am pretty sure that the router is doing good(Orbi), I would reset it tonight after work, that’s bad.

5 REPLIES 5
steve_t
Master Master
Master

If the Orbi has internet, try a different ethernet cable to the base station

Kim111
Aspirant
Aspirant

I have same problem

SamChan
Aspirant
Aspirant
I did and fail, I reset it and it’s okay now, it’s the software crashed I guess.
Bad that I have to sync all can again.
jguerdat
Guru Guru
Guru

The amber Internet LED means the base can't communicate with the servers but is connected to the router. Try rebooting the router. Verify that you didn't make a security setting on the router that could block traffic to the Arlo servers. What ISP do you have? They may be blocking the servers for some reason.

SamChan
Aspirant
Aspirant

Nope, it get back online once I reset it, there is nothing to do with the isp or router.

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  • 4 In Conversation