Arlo base station offline

[SamChan]

Dear Arlo user,

My base station appears to offline since yesterday and I try rebooting and rebooting, nothing comes up, the network light is Amber but I am pretty sure that the router is doing good(Orbi), I would reset it tonight after work, that’s bad.

[steve_t]

If the Orbi has internet, try a different ethernet cable to the base station

[Kim111]

I have same problem

[SamChan]

I did and fail, I reset it and it’s okay now, it’s the software crashed I guess.
Bad that I have to sync all can again.

[jguerdat]

The amber Internet LED means the base can't communicate with the servers but is connected to the router. Try rebooting the router. Verify that you didn't make a security setting on the router that could block traffic to the Arlo servers. What ISP do you have? They may be blocking the servers for some reason.

[SamChan]

Nope, it get back online once I reset it, there is nothing to do with the isp or router.