Arlo 2 pro series videos will not play on phone app but everything works fine on laptop

[Watcherprime]

I've about had it with the Arlo just randomly doing stupid crap like this. Just started this afternoon 10-22-24 the videos will not play, no preview, etc when accessing from anrdoid mobile device.

Each and every month I think to myself what the hell am I paying a subscription for?

If it works fine for a month somebody comes along and screws things up.

Another thing is the top secret almost non-existent customer support.

Again........WTH am I paying for??

[JamesC]

Watcherprime,

Do you get any error messages when trying to play the videos? Are you able to download them on the mobile device and play them after they are downloaded?

JamesC

[Watcherprime]

No error messages.

No previews

It's like they are constantly loading but never play. I can single out individual camera or the entire library and they show the notification but no video.

I'm thinking now that it could be my satellite internet and the ISP is just screwing me. Everybody likes screwing me. Take my $$$ and screw me.

Luckily this isn't a life saving device or I would already be dead from all of these thieves stealing my $$$

[StephenB]

Do the videos play when the phone is connected to your home wifi?  

[Watcherprime]

For two days no. Now only when it wants to.

[jguerdat]

Have you rebooted the phone and reinstalled the app? ALso try another device as well as a computer browser (my.arlo.com) to see if there are any differences.

[Watcherprime]

Yes I have done all of that and I'm sorry that I did uninstall and reinstall the App because now I get their stupid advertisement for the motion flood light or whatever they are pushing. Just more of the clown world BS I get for paying for the "service".

My laptop seemed to do better than the phone App for a few days. Now the problem is certain cameras (I have 4 in operation) are not sending alerts and not picking up motion either. Some work, and some don't. Depends on the day I guess.

Past two days things have been better. ARLO is real good about doing system maintenance while purposely failing to notify customers. These days the only real "ARLO support" is here and obviously when you have an issue it takes days for a response but it's still just a guessing game even though there could be some helpful info. Thing is, most folks have already gone through the mandated bull**bleep** of resetting everything and/or uninstall, reinstall......clean the battery terminals, update firmware and all of the common 3 ring circus hoops tech support would tell you even if there were an actual "tech support". Now I'm on my rant of how badly ARLO systems sucks and basically I'm paying for a few days out of the month when things work good and then it's all a PITA just because every few weeks or so.

Couple of years ago they did have a downtime issue on their end and all I got was an apology. When asked for a refund for that month they made it so complicated I just said to hell with it.

I'm glad there is somewhat of a support team here, but ARLO just really doesn't give a **bleep** about their customers. They leave it up to other customers to help other customers. That should be a warning to others that the company itself is really not concerned with post-sales support. They should join my ISP and that way I would be getting a group screwing which would be better than several individual random screwings throughout the month. Tag team screwing and then I might have a chance at healing up before the next one.