Arlo 2 Pro offline when unplugged

[MrsLeary]

I recently tried to charge my Arlo 2 pro when I noticed it was at 20%. I left it overnight and it now goes offline when unplugged. While plugged in, the battery shows the icon is 100% charged but  0% to the right. 

I've tried these in no particular order: 
1. "forgetting the device" and adding as a new device - it shows 40% while plugged in and 0% when unplugged in this case. 

2. checking the battery

3. comparing to my other camera (also at 20%). This device is working as expected. 

4. resetting my Base station

[Dannybear]

Which mobile app are you using?

[MrsLeary]

I am using Arlo Secure Version 3.6.8 that was released for the iphone on 6/3/22

[Dannybear · Accepted solution]

You may want to swap batteries with another camera to isolate it to the camera.

if the battery had completely discharged you may need to perform the recovery process.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do 

[MrsLeary]

I tried this. And the same occurs. Plugged in, the battery icon appears as if it's charged completely and green, but it says its 0%. Unplugged, battery icon shows red and still 0%. And when I click to "play" it appears offline. 

Update: after several tries of unplugging and plugging in per your article, I am now at 1%. This time I tried a different cable. This one is not the Arlo cable. Will check-in another hour. 

[MrsLeary]

I suggest you try the article posted above. 
It helped, but I did have to attempt it three times before it started to work.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do