App showing all cameras offline

[orlroc]

When I open the app to enable the alarm, the cameras appear offline but if I try to select a camera and press play button I can see it without issue. 

This issue is present on both Arlo Pro 2 cameras and also on the VMC3050r6 camera.

I've already tried to turn off and on the system without solutions.

Best regards

Orlando

[ShayneS]

Can you try removing and reinstalling the Arlo app?

[orlroc]

Hi,

I can try but the problem We have this issue on 3 different devices and 3 different accounts!

[orlroc]

We tried to uninstall and install the app from scratch on two different iphone but we still have the issue: we can play Cameras but we cannot activate the alarm because the system is offline! 

please help us

[Edinburgh_lad1]

It's been suggested on here that removing and re-adding cameras helped some users. You could try with one to see if you're successful.

[StephenB]

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@orlroc wrote:

When I open the app to enable the alarm, the cameras appear offline but if I try to select a camera and press play button I can see it without issue. 

This issue is present on both Arlo Pro 2 cameras and also on the VMC3050r6 camera.

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Are you using a "Friend" account?

If so, there is a bug here that Arlo is still investigating.  The only workaround right now is to use the primary account when you log in.

[orlroc]

Hi to all,

I'm using 3 friends account but I've also the problem with my Primary account.

[ShayneS]

HI,

Are we still experiencing this symptom?