App login error (AUTH error) 0

[LousyHardware]

Need help signing I to my account. Arlo shows AUTH error. Same login as Heere, same login to access the app, works fine but absolutely will not allow me
To update payment. Y’all deleted my last post.

[LousyHardware]

Error was
https://ocapi-apparlo.com/api/auth: 0 Unknown Error

[ShayneS]

Are you using an Android or iOS device? 

[LousyHardware]

Iphone, safari browser

[StephenB]

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@LousyHardware wrote:
Iphone, safari browser

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What version of iOS are you running on the phone?

Do you mean you are using the safari browser on the iphone?  (guessing not)

[LousyHardware]

Why would any of that matter.
iOS 14.3 iPhone 11 pro

All these things worked before. And no I’m not updating my phone I like it the way that it is. If that’s your “super user guru” response, then thank you for contributing to planned obsolescence.

[LousyHardware · Accepted solution]

I borrowed wife’s work laptop. Login works on chrome.
Got resubscribed. Login from phone still doesn’t work.

[StephenB]

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@LousyHardware wrote:
Why would any of that matter.
iOS 14.3 iPhone 11 pro

All these things worked before. And no I’m not updating my phone I like it the way that it is. If that’s your “super user guru” response, then thank you for contributing to planned obsolescence.

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I did not suggest anything - other than you give more information that would help troubleshooting.  Details on the device and exactly how you are accessing do matter.

Are you running Safari on the iPhone to log in?  Or are you using the Arlo app?

[ShayneS]

HI,

Can you PM me with your Public IP address as well as a time of when the issue occurs on your device. The development team will investigate this further. 

Thank you

[ShayneS]

Hi, 

Did you happen to receive my PM?

Thanks