Pro 2 camera detecting motion and sending notification but not recording

[Macleande]

Hi I have a Pro 2 that is connected to my system of 5 cameras and a door bell. 4 of the cameras are just standard Arlo’s and I have the 1 Arlo 2. It is running H8 Firmware and the other cameras are running H6. In the setting when I go to mode and edit settings I am not given the option for this camera to record. It is greyed out and not able to be selected. I have removed the device, reinstalled it, rebooted my system modified every setting and I am unable to get it to record only alert. I have checked the library filters but in the settings I am just unable to select record. Even if I try set up a rule in settings off another camera to then get this one to record if triggered it will not allow me to select record. I have taken batteries out, and device is connected to a solar panel. Is anyone else experiencing this? What more can I try???

[jguerdat]

The free plan allows for 5 cameras in your account to be active. I believe adding a single camera subscription for the doorbell would allow all of your original cameras to work as normal as well as getting cloud recordings for the doorbell.

[Macleande]

Thanks do you know if this is a new change as we have had all 6 devices for over 12 months now. Problem has only just been noticed in the last week or so.

[jguerdat]

Is it possible that you had the trial subscription for the doorbell that has now expired? The doorbell has always required a subscription for cloud recordings as has any camera newer than the Pro 2 (since 2018)..