Android "Your session has expired. Please log in." error only when using fingerprint login

[sangwinacher]

Sometime within the last 2 days, the fingerprint login within my Android Pixel app stopped working and always said "Your session has expired. Please log in." but only when using fingerprint login method.  If I entered username/password I was able to get in.  I tried rebooting the base station, force stopping the app on my phone, both did not work.  It took uninstalling the app entirely and re-installing it.  I know this is some sort of bug because my wife's phone is doing the exact same thing and started at the same time.  Has anyone else encountered this and if so, aware of any known issue?

[Mike78]

I'm having the same issue on my android phone. When I try to access the app I get the session expired message. I have to force stop the app to be able to login again. Seems to have happened after the newest software application update.

[Bridger1]

I am having the same problem. Message on the app says session has expired. I have to reboot the android to be able to go into Arlo app.

[Roberto06pando]

I can't stay logged in have contacted technical at least five times nothing helps about ready to throw whole unit in trash

[sqco]

Anyone else having problems staying logged in? No longer pleased with these cameras. Will be forced to send back my new, still in box, Arlo pro 2 from Costco

[suziw3s]

Good morning,
Yes, I'm also, now having trouble staying signed in. I don't know what happened, but it wasn't like that until recently. It really is getting irritating. I wish we could find a way to fix this issue.
Suzi

[jguerdat]

If you read any of the zillion similar threads here about this, the workaround is simple. Use the multitask button on the phone (single or double square next to the Home button), click on the "X" for Arlo and restart the app normally. Until there's a fix you'll have to keep doing this but it only takes a few seconds to do this.

[Rdg2428]

Been almost 24 hours since last time out session. How's everyone else doing?

[Bridger1]

I don't understand that explanation for a fix. What I did was uninstall the Arlo App then reinstalled. It works fine now.

[db899]

I have two cameras for almost two years, never a problem.  Since this update I am constantly getting logged out, I re-start my phone and it comes back logged in.  Also one of my cameras is constantly going off line and when I open the battery compartment to re-set it the batteries are gone dead without having recorded anything.  Cameras are used indoors.  Only one camera, re-charged the batteries and put them in the other camera and no problems. 

Update the update.  Never had these problems before.  

[Thewood]

12 hours for me.  This is the longest in two weeks.

[silverado44]

---

@Thewoodwrote:

12 hours for me.  This is the longest in two weeks.

---

12hrs of what?

[Vijayng]

It's been working fine for me since 20th March. Finger print login always worked.

[sangwinacher]

It's not fixed yet, still getting the error. It worked for about 2 hours before failing.

[Rdg2428]

Oh well...went for a while, maybe a day and a half..but lo and behold, that nasty yellow banner pipes up and ruined my day....

[Thewood]

Mine went 16 hours before the message.  Longest yest.

[mscdavis45]

I did do the uninstall and reinstall. I thought this was a fix but after about 20min. it started all over again. So, I have uninstalled and reinstalled about 3 times now. So, it isn't a fix. I'm back to logging in every time I check the notification which is very frustrating because this wasn't a problem a month ago.

[Bridger1]

Uninstall, re install lasted only about 12 hrs for me. Hopefully Arlo wil come up with a fix soon.

[Ellen22159]

I've been having the same problem for the past 2 weeks. The past 3 months or was fine. Seems 90 days later the problem stayed. Not only do I need to login but it also stops recordings and I got this too keep an eye on 93 year old mom. Very frustrated!

[Yeolmu]

How many years have people been having this problem? This is disgusting especially when Netgear is charging AUD300+ per camera. I have updated the app, uninstalled, installed, rebooted, login, logout, and still keep getting logged out of my stupid app. Android Samsung Note 8.  FIX THIS FOR THE LOVE OF GOD PLEASE PLEASE PLEASE!!!! **bleep**!

[michaelkenward]

Years? I thought it was a "recent days" thing caused by a meltdown in Arlo's cloud and/or an app update.

Android "Your session has expired. Please log in."... - NETGEAR Communities

[Carolyn234]

I called Customer Service, they took me through a series of steps, everything worked for about a day, then I started getting the login message again. I am using version 2.4.9_20031. I have discovered that by using the "force stop" option on my phone, that resets the app and I don't have to sign in, but it only lasts a short while.

The customer service rep I spoke with acted like this was not an issue and it was my phone at fault. Then I see all these posts and so I know it's not me. But, does anyone know if Arlo/Netgear is working on this issue?

[ATC250R]

That's exactly what happening with mine; a force stop solves the issue...temporarily. I've had it with Netgear. This has been going on for almost 2 weeks, and their customer service reps act like it's unusual, or not a problem? At this point, Netgear should roll back to the previous version, and start from scratch, rather than trying to put a band-aid on an obviously flawed POS update.

In addition to actually keeping us updated here in these forums, Netgear needs to educate their CSRs about the issue as well. Blaming the customers' phone for an issue that Netgear knows is their own fault is not the answer.

Rather than adding to my Arlo system, I will instead try out Ring or another competitor. Good job, Netgear; you're losing both current AND future customers simply because of the way you're handling this issue.

[Thewood]

I got Ring to try them out hoping I would return them in a couple days when Arlo sorted itself out.  I guess we are a Ring household now.  I don't like the app as much as Arlo's app, but it works and the live view responds in a couple seconds vs Arlo's 7-15 seconds.  And, I'll emphasize...the app works.

[Rdg2428]

Being that this issued started two weeks ago, and there seems to be answer in site, is Netgear prepared to refund our money?