Re: Android "Your session has expired. Please log in." error only when using fingerprint l
Yes, I'm also, now having trouble staying signed in. I don't know what happened, but it wasn't like that until recently. It really is getting irritating. I wish we could find a way to fix this issue.
If you read any of the zillion similar threads here about this, the workaround is simple. Use the multitask button on the phone (single or double square next to the Home button), click on the "X" for Arlo and restart the app normally. Until there's a fix you'll have to keep doing this but it only takes a few seconds to do this.
I have two cameras for almost two years, never a problem. Since this update I am constantly getting logged out, I re-start my phone and it comes back logged in. Also one of my cameras is constantly going off line and when I open the battery compartment to re-set it the batteries are gone dead without having recorded anything. Cameras are used indoors. Only one camera, re-charged the batteries and put them in the other camera and no problems.
Update the update. Never had these problems before.
I did do the uninstall and reinstall. I thought this was a fix but after about 20min. it started all over again. So, I have uninstalled and reinstalled about 3 times now. So, it isn't a fix. I'm back to logging in every time I check the notification which is very frustrating because this wasn't a problem a month ago.
How many years have people been having this problem? This is disgusting especially when Netgear is charging AUD300+ per camera. I have updated the app, uninstalled, installed, rebooted, login, logout, and still keep getting logged out of my stupid app. Android Samsung Note 8. FIX THIS FOR THE LOVE OF GOD PLEASE PLEASE PLEASE!!!! **bleep**!
Years? I thought it was a "recent days" thing caused by a meltdown in Arlo's cloud and/or an app update.
Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
I called Customer Service, they took me through a series of steps, everything worked for about a day, then I started getting the login message again. I am using version 2.4.9_20031. I have discovered that by using the "force stop" option on my phone, that resets the app and I don't have to sign in, but it only lasts a short while.
The customer service rep I spoke with acted like this was not an issue and it was my phone at fault. Then I see all these posts and so I know it's not me. But, does anyone know if Arlo/Netgear is working on this issue?
In addition to actually keeping us updated here in these forums, Netgear needs to educate their CSRs about the issue as well. Blaming the customers' phone for an issue that Netgear knows is their own fault is not the answer.
Rather than adding to my Arlo system, I will instead try out Ring or another competitor. Good job, Netgear; you're losing both current AND future customers simply because of the way you're handling this issue.
I got Ring to try them out hoping I would return them in a couple days when Arlo sorted itself out. I guess we are a Ring household now. I don't like the app as much as Arlo's app, but it works and the live view responds in a couple seconds vs Arlo's 7-15 seconds. And, I'll emphasize...the app works.