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I just did the latest November 21 update for the Arlo Android app. After I did the update, the app popped up with a notification that said it needed new permissions and would need to push out notifications to my phone. I thought that was fine because that's the way it's always been, but I've never seen this notification come from the app. The next thing that popped up was that it was asking for permission to make phone calls, which I denied because I don't want Arlo to make phone calls for me. I only have the basic. I was told that with the Premium plan, the app can call 911. Nevertheless, the only permissions I've ever given Arlo is for notifications, and it worked just fine before.
After a bit of troubleshooting, it's very clear that denying the Arlo app the ability to make phone calls breaks the app. I can get into the Mode screen, but then the app does not allow me to do anything further. That means I can't arm or disarm cameras. I can't set up zones; I can't do scheduling; I can't do anything that I would need to do through the Mode screen. This is true for both Arlo Q and Pro 2 cameras on my app.
I did call customer support, and he took notes, gave me case #, and said someone would get back to me. So if you are having the same problems please call them and let them know....
Solved! Go to Solution.
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What would be nice is if I could access the desktop/web version but no it wants you to install the app. Everything is working on my desktop/web app. I'm running a Samsung J3 with 8.0. This is really rediculous.
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I have the same problem. Got home from work and wife handed me one camera that was blinking last night. Changed batteries and opened arlo app on android and i get same message. WTF
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My arlo app reads arlo has stopped working anyone else with this issue
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I have an android samsung galaxy halo and today i cant open arlo on my phone. It works on my PC but not on the phone...not happy.. When i go to arlo support to open a case, the chat support not available
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Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
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A computer browser works fine. A mobile browser just needs to be set to use the desktop version via its menu. Note that live view won't work due to the lack of Flash.
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Did you read any threads before posting? Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
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Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
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Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
Also, support is free even after 90 days.
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As noted before, it only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
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Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
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Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
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Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.
https://www.arlo.com/en-us/support/contact.aspx
You can also try a different device and/or use a browser.
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You will have a file on your phone that ends in .apk for the file that you downloaded. Double-click the file and it will install that version of the Arlo app on your phone.
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