Had this issue on May 21 and it is back again
The Arlo Pro 2 cameras I have 3 cameras on one Base Station and 2 camera's on another Base Station.
The one with 3 camera's show that they are recording and I get yellow man running,
But it does not save to Library.
Also it shows when I look at overview of cameras (lower left) 1Min or just now so it is recording something. And you see the image of what it did record
I can not find the footage.
I have rebooted get all lights green on base station so that looks good
I am stumped what is going on
Is there a new filmware happening or what???????
Anyone having same issue Date May 21, 2019 6:00 PM Eastern Standard time now new date May 23, 2019 5:30 PM EST
Solved! Go to Solution.
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Hope that was the reason for this last frustrating outtage.
Punt. Remove all devices from Settings, My Devices. Use the Add Device selection on the Devices tab to claim the base normally. Sync the cameras. Update firmware as you go if prompted. Be sure to note all settings, modes, rules and schedule before starting this procedure to speed rebuilding of the system.
I have done all that. I deleted the app as well and reinstalled the app, then added back in my base stations and cameras one by one. All cameras and base stations are up to date on firmware. This isn't the first time I have had this problem, the last time it lasted for three days and fixed itself and I didn't do anything, but this time it has not fixed itself and nothing i do seems to fix the problem and Arlo tech support has not been able to solve the problem either.
It looks like Customer Service is working on your case & looking in to your personal issue with your system. In the meantime, do you have another device you can try & stream/check your library? Possibly an Android device?
Arlo needs to sort this out at a more fundamental level than the fix they have implemented so far. All 3 cameras and the base station are the current firmware and the app is the most recent version. According to the service status page, there are no issues, but I’m having to reset my base station daily still.
Is anyone else having the continued issue from the last few weeks?
My base lockup’s have changed, would occur at midnight PST daily now to midnight GMT daily but still changing Base TZ back to PST when the base recovers.
I believe the Arlo Cloud Recording issue was fixed and the Arlo Status shows All Good but I am having the same issue starting today. Email notifications hit my mobile devices but motion or manual recordings are not beign uploaded to the cloud/showing on my library. I also noticed that the timestamps on recordings prior to this issue defaulted to PST while I had it set to HST. Thank you for any help!
The unable to receive notifications and/or view video clips was resolved on 9pm PST/May 24, 2019, if you're still experiencing an issue please contact support Arlo Tech Support or open a new thread detailing the issue you're experiencing.