Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Account now says to subscribe to Smart plan & All recordings of last 7 days are gone

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  • ‎2020-09-11 04:09 PM
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Sc0ttb88
Aspirant
Aspirant
‎2020-09-11 04:09 PM

I loaded my cameras just now and notice all my stored videos from the last 7 days are deleted? It’s now asking me to pick a smart plan. The reason I bought the cameras a year ago was due to the no subscription element. Has this changed? I’ll be really disappointed if it has having invested in this system.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-09-11 04:57 PM

Hi @Sc0ttb88

 

Have you tried to reboot your base station and test again? Are your videos appearing in the library on the web portal?

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