Ac power required for smart subscriptions

[Gene12]

So I've had arlo smart for awhile and have set up activity zones with out the camera being plugged in to ac power. Now, all of a sudden its requiring me to plug it in to use the feature and I'm recieving all sorts of notifications. Anyone know whats going on?

[ShayneS]

Hi Gene12

Nice truck by the way. Have you tried to reboot the base station? What firmware is the camera & base station running?

[Gene12]

Yes I have, and it was up to date. So what I found was during the last billing cycle, the system charged me for smart for 3 cameras, but only gave me a subscription for one camera. So i had to purchase it again and they refunded me for it. So now i have access to the smart features, but the activity zones say they have to be plugged in on the app only. Not the the website on a computer.

[ShayneS]

So they are set and functioning through the PC, just not the app?

[Gene12]

Thanks. Yes. The app will tell me ac power is required, and pc will not.

[ShayneS]

What Device/model/OS are you using? what version of the Arlo Mobile App are you running?

[Gene12]

I use android. It should be the most recent. 2.6.5_23400

[ShayneS]

I have contacted customer support regarding this issue & someone will be reaching out to you as soon as possible.