6.18 update

[Mitzu]

OMG.  Now my one camera on dashboard and devices shows what looks like a colored barcode!!!!!! If I do live feed on that camera, I can see what I'm supposed to see and when I stop live feed, camera shows normal on dashboard and devices until I exit app.  If I go back into app that stupid bar code is there again!!!! I had movement on that camera last night, and camera recorded flashing between barcode and actual picture!   I FREAKEN HATE THESE UPDATES!!!! I'VE NEVER HAD ISSUES WITH MY CAMERAS RECORDING OR THE APP UNTIL THESE LAST COUPLE UPDATES!!!!   NOW WHAT ARLO?!!!!    FYI, AS A SENIOR CITIZEN, WE DONT HAVE THE PATIENCE WE USED TO HAVE, LET ALONE GETTING USED TO ALL ONLINE CRAP!  HOW ARE SENIOR CITIZENS SUPPOSED TO FEEL SAFE?!!!!! TOO MANY ISSUES, EVERY TIME UPDATES HAPPEN!!!!  THIS NEW 6.18 SCREWED UP MY CAMERA!!!! LOOKS LIKE I HAVE TO BORROW MONEY NOW, JUST TO GET A NEW SECURITY CAMERA SYSTEM N IT WONT BE ARLO!!!!!!! LOVED ARLO BUT JUST CANT DEAL WITH THIS!!!! THANKS ARLO!!!!!

[Mitzu]

Also, on dashboard, 1 camera shows 3 days ago in upper left hand corner n other camera shows 6 days in upper left hand corner of camer!!!  I have motion every single day!!!!  Why does it show 3 days ago n 6 days ago?!!!!   Ughhhhh. 

[jguerdat]

Post screenshots of your issues with full descriptions. Also are you using iOS or Android? What phone and OS version?

[Mitzu]

 

 android.  Samsung s24.

[Mitzu]

Very weird, cause now, camera is viewing normal...   no colored bar codes n time in left hand corner seems to be correct now.   But im my first gripe was happening since last night.   When i woke up this morning the pics above is what was happening.   I even restarted my phone n check arlo app n looked just like the pics.  Now i go into app n camera is viewing normal..    I dont know...  just NEVER had issues like this.... but for now it seems ok. 

[BrookeN]

If you see that behavior pop up again, please reach out to us and let us know. 

[Mitzu]

Will do.  But I just went in app, and now all the plan ads are the on feed. I have 6 of them!!!!! What is going on???     They were not there earlier today, as you can see they werent in my previous 2 pictures from earlier post.   Now look.  Pic being attached.  

 

 

 

 isn't that a over doing it!?

[jguerdat]

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@Mitzu wrote:

 

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That's not a barcode - it's video corruption caused by a signal issue. @StephenB can explain it better than I can but troubleshooting it means determining whether it's a weak signal or interference. Bringing the camera closer to your base to test would be useful. If that improves the situation, use a WiFi app on your phone at the camera location to check the signal strength from your base (likely named Netgear_VMBxxxx or Arlo_VMBxxxx). Also look for other wireless devices in the path between the camera and base that also use the 2.4GHz band.

Can't help with the ads...

[Mitzu]

Maybe in someone else's situation.   Im a senior citizen and these cameras have been up since day one and have not moved.   Internet n router have not moved n no new gadgets, appliances, or anything as a senior citizen cant afford new gadgets, etc.    So I'm gonna disagree with that.    And barcode is gone n now the ads are there.... just so upsetting.   But thx for response 

[Edinburgh_lad1]

No, cameras didn't move and neither did the base station. However, what could have moved is the wireless channel your cameras communicate with the base station. Or your neighbour could have installed a new router which could have caused the 'barcodes' (= the interference). Lots of possibilities.

So, to try and address the interference issue, restart the base station to start with.

[StephenB · Accepted solution]

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@Mitzu wrote:

these cameras have been up since day one and have not moved.   Internet n router have not moved n no new gadgets, appliances, or anything as a senior citizen cant afford new gadgets, etc.    

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It is definitely a corrupted (incomplete) video bitstream. 

That can be a result of 

1. failure of compression hardware in the camera
2. loss on the wifi connection between the camera and the base
3. loss on internet connection between the base and the Arlo cloud
4. the Arlo Cloud failing to save part of the video stream in their storage.

The fact that it resolved itself means it was not (1).  

It could still be one of the other three possibilities - possibly some temporary interference, or possibly some congestion on the network path between your router and the Arlo cloud.  Or a performance issue in Arlo's back end servers.