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Fire alarm despite no sensors set to detect smoke or fire
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Fire alarm went off. Sounded for five minutes-
1. no sensor or hub is setup to detect smoke or fire
2. No sensor was armed when alarm went off
3. Alarm continued for 5 minutes despite having siren set to 1 minute due to false alarms.
4. Keypad disarm actions didn’t work
5 there is no activity of any smoke or fire on any sensor or hub in the app.
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Brjann,
Did you receive any notifications within the Arlo Secure mobile app when this happened? Have you had any false alarms other than this one?
JamesC
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Nothing shows up in app or notifications. Yes I did have a couple of false alarms a few weeks ago and support told me to reset the security hub and hasn’t happened again. Those were not fire alarms.
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I'm working with the development team to gather more information about the issue you've reported.
They have a couple questions that may help provide more clarity:
1. When you say the "Fire alarm went off for 5 minutes" are you referring to the siren in the keypad?
2. Do you recall the time/date when this happened (example 5:00pm central time, 06/10/2023)?
Any additional details about the event would be helpful ( if you have a timeline of what happened, with what device and when, that would be greatly helpful).
JamesC
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Thought I had replied but forum doesn’t support email answers.
Nothing in the Arlo app - no notification , no activity.
Time was Thursday June 14, 15.37-1542 PST
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