Fire alarm despite no sensors set to detect smoke or fire

[Brjann]

Fire alarm went off. Sounded for five minutes-

1. no sensor or hub is setup to detect smoke or fire

2. No sensor was armed when alarm went off

3. Alarm continued for 5 minutes despite having siren set to 1 minute due to false alarms.

4. Keypad disarm actions didn’t work 

5 there is no activity of any smoke or fire on any sensor or hub in the app. 

[JamesC]

Brjann,

Did you receive any notifications within the Arlo Secure mobile app when this happened? Have you had any false alarms other than this one?

JamesC

[Brjann]

Nothing shows up in app or notifications. Yes I did have a couple of false alarms a few weeks ago and support told me to reset the security hub and hasn’t happened again. Those were not fire alarms. 

[JamesC]

I'm working with the development team to gather more information about the issue you've reported.

They have a couple questions that may help provide more clarity:

1. When you say the "Fire alarm went off for 5 minutes" are you referring to the siren in the keypad?

2. Do you recall the time/date when this happened (example 5:00pm central time, 06/10/2023)?

Any additional details about the event would be helpful ( if you have a timeline of what happened, with what device and when, that would be greatly helpful).

JamesC

[Brjann]

Thought I had replied but forum doesn’t support email answers. 

Nothing in the Arlo app - no notification , no activity. 

Time was Thursday June 14,  15.37-1542 PST