Customer service number

[Matthew28]

What is the arlo contact number 

[BrookeN]

I can help you with this further, can you tell me more of what you are needing to get in touch with support for and I can create a ticket. You can get to support through the app as well if there is a subscription. Looking at the email address that was provided I do not see an Arlo account under that email address. 

[Matthew28]

Hello. Okay so i had my arlo cameras working and operating about a year ago. I was going thru issues and my subscription expired and i also lost internet. I recently just got internet and was trying to connect my arlo to my wifi. I had AT&T for internet and i still have them now. So my question or what i need help is im trying to get my cameras up and working. I have not purchased a subscription package yet through the web yet. Do i need to do that first or im not sure?

[StephenB]

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@Matthew28 wrote:

Hello. Okay so i had my arlo cameras working and operating about a year ago. I was going thru issues and my subscription expired and i also lost internet. I recently just got internet and was trying to connect my arlo to my wifi. I had AT&T for internet and i still have them now. So my question or what i need help is im trying to get my cameras up and working. 

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Did you remove your cameras from your Arlo account (or delete the account)?

If not, can you still log into your Arlo account?

[Matthew28]

Yes i can At ill log in the arlo account

i still have all 4 cameras. Charged. Just unable to connect it says 

[StephenB]

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@Matthew28 wrote:

Yes i can At ill log in the arlo account

i still have all 4 cameras. Charged. Just unable to connect it says 

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Ok.

• What model are the cameras?  Were they connected through a base/smarthub?
• Also, are the cameras still shown in your account (just off-line)???  

[Matthew28]

I dont know the model

i purchased them in 2021. Yes they were connected to a base or a modem

[StephenB]

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@Matthew28 wrote:

I dont know the model

If the housings open, then take out the camera body and remove the battery. There is a label inside.

If the housings do not open, then you likely have the first generation Essential cameras.  Look closely at the rubber gasket around the charging port.  There is a part number embossed on it.  It's hard to read, but if you aim a smartphone camera at it at the right angle it will pick it up.

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@Matthew28 wrote:

Yes they were connected to a base or a modem

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Do you still have the base?  What model is it?  (There is a VMBxxxx label printed on it).

[callau716]

I like to talk to someone about a account 

[callau716]

Would like to talk to a live representative please feel free to call me at thank you

[BrookeN]

Can you please provide more information pertaining to why you need to speak to support?