Do Arlo Security muti camera subscription has Smoke_CO alarm detection included

[Amicore]

Do Arlo Security muti camera subscription has Smoke_CO alarm detection included

[ShayneS]

@Amicore 

I have escalated your case & someone from support will be reaching out to you as soon as possible.

[StephenB]

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@Amicore wrote:

Do Arlo Security muti camera subscription has Smoke_CO alarm detection included

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It is included with Plus and Premium, but not with Basic.

Note there is no sensor for Smoke or CO in the camera.  When you enable the feature, it is listening for chirps from a nearby smoke detector.

[Amicore]

Hi,

My subscription is Arlo Secure multi-camera.

Info about this subscription shows that Smoke/CO alarm is part of subscription.  Of course camera or All-in-one sensor only detected noise (beeps) fron real sensor.

[Amicore]

 please  see description. So why my all-in-sensor and my Security Keypad  not allowing me to enable this option. See pictures 

[Amicore]

 when inside a button is grayed out, not highlighted.  So I can't enable Smoke/CO alarm. 

[StephenB]

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@Amicore wrote:

 when inside a button is grayed out, not highlighted.  So I can't enable Smoke/CO alarm. 

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This says that you need the premium plan to enable this feature in the all-in-one sensor:

• https://kb.arlo.com/000062787/How-can-I-configure-my-Arlo-All-in-One-Sensor-for-Smoke-CO-Alarm-detec...

[Amicore]

Can I buy premium subscription just for one device. The all-in-one sensor which detect the 3 or 4 beeps from real fire device and is close to hear the beeps.

Without loosing my other subscription "Secure Multi-Camera "

Thx

[Amicore]

Please read on line this internet posted question 

Yes, the Arlo Secure Multi-Camera plan includes smoke and carbon monoxide (CO) alarm detection, alerting you when these alarms are triggered. 

Just don't understand whats is true.  Under description of my secure Multi-Camera also shows that detection is part of my subscription.  Do Arlo trying to get more money from customers??

[StephenB]

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@Amicore wrote:

Yes, the Arlo Secure Multi-Camera plan includes smoke and carbon monoxide (CO) alarm detection, alerting you when these alarms are triggered. 

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The current subscription model has three tiers - Basic (not available in the US), Plus, and Premium.  

I'm not sure how that maps to what you have (which sounds like it was purchased before the plans changed in January).

But I think the text you are seeing is specific to the cameras, not the all-in-one sensors.  

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@Amicore wrote:

Do Arlo trying to get more money from customers??

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This is a user-to-user forum, and I don't work for them.  I agree that this is confusing, and not clearly stated in these links:

• https://www.arlo.com/en-us/products/SS1201-100NAS.html
• https://www.arlo.com/en-us/arlosecure.html#compare

I'm tagging @JamesC so he can clarify

[Amicore]

Hi,

Look I just bought unlimited Plus for a year.  Arlo confirmed my Unlimited Plus. When reboot phone and Arlo app I still can't enable this Smoke/CO alarm.  Still no highlighted,  gray out. Just don't understand whats going on.

All-in-one sensors do have option for smoke/CO alarm option but my even now is still no highlighted. My cameras 5s 2k do not have in settings option to enable for Smoke/CO alarm.  Please explain what is going on.

Maybe needed pore time. When asking live technical support they have no ideas how to help.

Thx

[StephenB]

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@Amicore wrote:

Look I just bought unlimited Plus for a year. 

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You didn't say that before.  So no way for me to know that.

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@Amicore wrote:

My cameras 5s 2k do not have in settings option to enable for Smoke/CO alarm.  

Are you looking in the smart detection settings or in the camera settings?

Try 

1. pressing on the profile icon in the upper left
2. select home
3. select smart detection
4. select the camera
5. scroll down to the bottom of the screen

You should see Smoke/CO alarm there.  I can enable it on my own system (though I do have the premium plan).

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@Amicore wrote:

All-in-one sensors do have option for smoke/CO alarm option but my even now is still no highlighted.

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As I pointed out above, the KB article says in the case of the sensors, the feature requires Arlo Secure Premium, not Plus.

• https://kb.arlo.com/000062787/How-can-I-configure-my-Arlo-All-in-One-Sensor-for-Smoke-CO-Alarm-detec...

No idea why the subscription tier for the feature would be different for the sensors than it is for the cameras - so maybe the article is not right and something else is going on.  That is why I tagged @JamesC to clarify.  That likely will take a few days (mod coverage is light on weekends).

[ShayneS]

@Amicore 

I have escalated your case & someone from support will be reaching out to you as soon as possible.