Arlo cameras and door sensors keep going offline…..

[DesertGuy]

My Arlo cameras and door sensors keeping going offline.   I am using the latest version of the Secure app.   There is no pattern as to which camera or which door sensor goes off line.   All of the devices have good Wi-Fi connection.  I woke up this morning and all of the door sensors for the Arlo Home Security System are offline.  I have 8 cameras and 5 door sensors.

Please fix this issue.   It is sad when you spend all this money on a security system for the house and depending on the day, it may work or may not work.  I still think all of these problems link back to the new Secure app.

[StephenB]

I suggest contacting Arlo support.  Use the support area of the app - googling for a phone number will lead you to a scam support site.

[DesertGuy]

Tried that…got no where with Arlo support.    

Arlo needs to take responsibility for the multiple issues with the app and fix the app.  

[ShayneS]

Does the security hub keypad appear offline when this occurs? Do you receive offline notifications?

[DesertGuy]

The Home Security keypad is online and fully operational.  All of my door sensors as well as a few cameras are showing offline.   Each device that is offline has a red circle with and explanation on it and when I click on the circle, I receive the following message:

[ShayneS]

When did this issue occur?