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- Arlo cameras and door sensors keep going offline…....
Arlo cameras and door sensors keep going offline…..
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My Arlo cameras and door sensors keeping going offline. I am using the latest version of the Secure app. There is no pattern as to which camera or which door sensor goes off line. All of the devices have good Wi-Fi connection. I woke up this morning and all of the door sensors for the Arlo Home Security System are offline. I have 8 cameras and 5 door sensors.
Please fix this issue. It is sad when you spend all this money on a security system for the house and depending on the day, it may work or may not work. I still think all of these problems link back to the new Secure app.
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I suggest contacting Arlo support. Use the support area of the app - googling for a phone number will lead you to a scam support site.
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Tried that…got no where with Arlo support.
Arlo needs to take responsibility for the multiple issues with the app and fix the app.
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Does the security hub keypad appear offline when this occurs? Do you receive offline notifications?
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The Home Security keypad is online and fully operational. All of my door sensors as well as a few cameras are showing offline. Each device that is offline has a red circle with and explanation on it and when I click on the circle, I receive the following message:
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When did this issue occur?
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Accessing Local Storage
1 -
Apple HomeKit
1 -
Apps
1 -
Arlo
2 -
Arlo app
2 -
Arlo Essential Spotlight
2 -
Arlo Mobile App
2 -
Arlo Pro 3 Floodlight
1 -
Arlo Pro 5S 2K
1 -
Arlo Secure
5 -
Arlo Secure 4.0
1 -
Arlo Smart
1 -
Arlo Smart Hub
1 -
Arlo Web and Mobile Apps
1 -
Before You Buy
3 -
customer service
2 -
door sensor
1 -
Eero
1 -
Features
3 -
Firmware Release Notes
1 -
google
1 -
home
2 -
home security
3 -
IFTTT
1 -
Installation
5 -
Keypad
3 -
Keypad Sensor Hub
4 -
mode
1 -
Modes and Rules
1 -
monitoring
2 -
Mount
1 -
MS1001
1 -
No Sound
1 -
old feed
1 -
PIN
1 -
Primary PIN
1 -
Public Key Required
1 -
RMA
1 -
Secondary PIN
1 -
Security
3 -
Security Keypad
1 -
Security System
2 -
Security System App
1 -
Sensor
1 -
Setting-up
1 -
Siren
1 -
support
1 -
System
1 -
Test Mode
1 -
Total Security Package
1 -
Troubleshooting
5 -
update
1 -
Wall
1 -
Website
1
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