How do you get Arlo support to respond?

[Lucytrowt]

We have a camera that stopped working on the 18th November opened a case with Arlo they told us to reset but we can’t get camera to fire back up, now they won’t respond to emails or phone? And it’s within the 2 years don’t want to start with trading standards if someone know how to get them to respond all the case says is open?

[JessicaP]

Hi Lucytrowt,

Let me reach out to you via private message to gather more information from you.

[NoTime]

More than likely you need Arlo to put some time on your camera in order for it to have a data connection so it can connect.