Betreff: Critical battery warning

[Tomo15]

• Why am I all of a sudden receiving “critical battery warnings” when my battery is 90% charged and connected to a solar panel?  Never ending issues with this very expensive camera. 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[StephenB]

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@matt2023 wrote:

Thanks Neken, appreciate it. Although there's no pin hole reset on arlo go will definately try the 10sec sync thing. Perhaps between removing camera from app & adding it again.

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No idea if it will help, but the reset procedure for the Go camera is here:

• https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

[matt2023]

RE: Class legal action agaianst Arlo

Considering this is a security device and the combined value of assets (all of us) under surveilance (without nuisaance alarms) warrants a class action againt Alro and shall refer the matter to Department of Fair Trading tomorrow here in Australia & my lawyer. It is clear that nothing is being done. I am going back to the purchase point to get a refund on the hardware and am not considering any upgrade to any new product or hardware if there is a risk of it hapening again. 

[Turboy]

Matt,

This seems to be a glitch in the app with the last app update and nothing to do with the cameras themselves.

If you read a few comments back Arlo have been informed and know of this issue and just require a fix and updated up which I assume will come very soon 

[Philippe69]

I have been having the same problem for a few days with multiple critical battery warnings while the camera battery is 100% full. The only difference is that I receive an average of two or three messages a day. Firmware is 1.096.3.2_1.8.65.0_22, hardware is H6 and version is ARLO.FX.0.6.5.22.GC.003.

[amanda14]

No it’s not a reset! Everyone has deleted and added and still the message comes, I have 4 cameras and all night I was receiving the alerts, I turned off my cameras which I was very angry about as then I wasn’t protected at all, even this didn’t stop the notification. It is the app, get it fixed please!!!!

[amanda14]

 

 

 

 

[Tomo15]

I have just received an app update, fingers crossed. 

[amanda14]

Yes I had no less than 47 warnings during the night and it was annoying! 

[amanda14]

Yes I have four camera operating atm, and it is relentless, iv screen shots of all the notifications and have only posted 4, getting a little angry about this, they think it’s our responsibility to go and turn everything off and reset cameras, how can it be soooo many users affected, so it is obviously at the app end! It’s not that hard to rewrite a line or delete alone in an algorithm in an app I’m sure! 

[Turboy]

Arlo app update just came out (version 4.1) and I updated it but the issue keeps reoccurring.

So disappointing.

Arlo, please fix this issue

[Tomo15]

I prematurely jumped with joy at the app update 😞

[Rich_D]

Yes, same here.
Updated to 4.1 (5991)  released  27 Jan 2023 

[BethTessman]

I am getting the same messages with my Arlo Go’s going offline for no reason.  

[solidamber]

I'm getting this issue as well, notifications of critical battery  but is fully charged  even with  arlo go disabled,  please fix .

[ShayneS]

Hi all, 

The team is actively investigating this issue, there should be an update to resolve this soon, you should see improvements around 7pm PST.

Update: It looks like a fix is being pushed now

Thank you 

[RC580]

getting that msg too even though battery is 96% full

 

 

[ShayneS]

A fix was released that should have resolved this issue. Please let me know if you still experience this issue with the critical battery notifications. 

[Turboy]

Haven’t had the annoying battery notification for around 5 hours now so looking very good so far.

Hopefully I don’t see this issue again 

[amanda14]

Looks good so far, thank you for the fix, looks like we may get some peace tonight 🙏🏻 

[skitkamera]

Need a instruction how to install the fix!

[StephenB]

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@skitkamera wrote:

Need a instruction how to install the fix!

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I suspect a back-end fix (since the back end was sending the notifications in the first place).  If I'm right on that, then there is nothing to install.

[ShayneS · Accepted solution]

@skitkamera

This fix was deployed on the backend, there are no steps needed by the user. 

Thank you all for the updates, please let me know if this issue occurs again.

Shayne

[dearjulio]

Thanks Arlo team! Seems to have fixed the issue.

[Rich_D]

Problem solved 
Have not had a error message for 24hours 

Thanks to everyone involved 

[Bethgrant]

I did exactly what you have been told to do, now i have a double flashing amber light and cant get back on to resync to the app.  Tech support are NO help at all. Has been plugged into power for 8 hours