Arlo Go - Lebara Mobile

[er-minio]

I got a new SIM card from Lebara mobile (4G/5G) to replace the V-SIM card.

See: https://community.arlo.com/t5/Arlo-Go/V-sim-is-stopping-in-August-what-sim-to-use/m-p/2335767

I am unable to make the camera read the QR code with the new SIM.

I replaced the APN info before swapping the SIMS, but I'm unable to get the camera to read the QR code successfully. I suspect the camera doesn't connect to the internet.

The SIM is active (tested on another device).

APN info I am using is:

• APN: uk.lebara.mobi.
• Username: wap.
• Password: wap.

No authentication specified.

I'd appreciate any help as I have to have this back up working fairly soon.

Thanks!

[ShayneS]

Hi @er-minio 

I have escalated this for you and Support will be reaching out as soon as possible.

[er-minio]

Thank you.

I did put the original sim back in, but I’m afraid the SIM will run out at the end of the month before I’ll have the ability to switch them out again (and change the apn manually I guess).

I’ll wait for support. Thanks!