Arlo Go Cameras not recording and saving to library
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Arlo Go camera recieves notifications but doesn't record to the library.
Have restarted device, removed and reinserted battery, but still no recordings.
Has anyone else had this issue?
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Yes, and more:
Receive push notifications and no recording.
Sometimes I recording but can't access and get "the operation can not be performed" with a "Got it" reply button
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have spent countless hours with Arlo support on the phone, without success. They even put a ticket into "engineering"
about a week ago and no reply.
When I first got these cameras they worked great about a year ago. They have been going down hill completely. I even was told once they were having software problems by one of the techs I spoke to.
The frontline support staff runs through a myriad of steps but don't seem to really understand what is causing the problem.
I have also got a Cocoa Error, don't know what that means...
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Hi Jess91 and TurnerAshby,
Are you using custom modes? If so, you may need to delete your custom mode and re-create it again. Also, try testing by using the default armed mode and see if you're getting any recordings from there.
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Hi JessicaP,
Yeah I have tried creating a new Mode, and still occurred same issues. I will try deleting the Custom Mode though and re-creating it.
Thanks!
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@JessicaP wrote:
Hi Jess91 and TurnerAshby,
Are you using custom modes? If so, you may need to delete your custom mode and re-create it again. Also, try testing by using the default armed mode and see if you're getting any recordings from there.
Hi JessicaP,
Yeah I have tried creating a new Mode, and still occurred same issues. I will try deleting the Custom Mode though and re-creating it.
Thanks!
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