Arlo Go Cameras not recording and saving to library

[Jess91]

Arlo Go camera recieves notifications but doesn't record to the library.

Have restarted device, removed and reinserted battery, but still no recordings.

Has anyone else had this issue?

[TurnerAshby]

Yes, and more:

Receive push notifications and no recording.

Sometimes I recording but can't access  and get "the operation can not be performed" with a "Got it" reply button

[TurnerAshby]

have spent countless hours with Arlo support on the phone, without success.  They even put a ticket into "engineering"

about a week ago and no reply.

When I first got these cameras they worked great about a year ago.  They have been going down hill completely.  I even was told once they were having software problems by one of the techs I spoke to.

The frontline support staff runs through a myriad of steps but don't seem to really understand what is causing the problem.

I have also got a Cocoa Error, don't know what that means...

[JessicaP]

Hi Jess91 and TurnerAshby,

Are you using custom modes? If so, you may need to delete your custom mode and re-create it again. Also, try testing by using the default armed mode and see if you're getting any recordings from there. 

[Jess91]

Hi JessicaP,

Yeah I have tried creating a new Mode, and still occurred same issues. I will try deleting the Custom Mode though and re-creating it. 

Thanks!

[Jess91]

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@JessicaP wrote:

Hi Jess91 and TurnerAshby,

Are you using custom modes? If so, you may need to delete your custom mode and re-create it again. Also, try testing by using the default armed mode and see if you're getting any recordings from there. 

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Hi JessicaP,

Yeah I have tried creating a new Mode, and still occurred same issues. I will try deleting the Custom Mode though and re-creating it. 

Thanks!