Arlo Go (AT&T) stopped detecting motion

[corywagner]

After 2 months of flawless service, on the evening of May 7, my Arlo Go stopped detecting motion.  Audio detection still works and the solar panel keeps it between 95%-100% charged.  I tried resetting it a few times, using the app to try to get it to change the settings for motion detection, then I read something on a forum that you have to take out the battery, remove it from your account and then re-add it in.  It worked for about 2 or 3 hours.  A neighbor had a truck stolen and the thieves staged the heist from our parking lot.  It could have been avoided.  I've already wasted 3 hours on the phone with AT&T and I didn't see anything in the support section that doesn't blame me for it not working.  Maybe someone on the forum could help?

[jguerdat]

Are you changing the motion sensitivity in your modes and rules? The motion test doesn't save, just gives you a number for your modes/rules. Also, remember that the camera will only detect people to ~20 feet, depending on positioning and sensitivity setting.

[corywagner]

I didn’t change anything and it stopped recording. I changed every setting I could. What worked (thus far) is to unplug battery from camera, remove from my network, put battery back in, add to devices, and reinstall camera. I did it first time and it lasted 3-4 hours but so far, it’s lasted a few days. I received no notification of software updates but it feels like perhaps that could be the real cause, mostly because I did literally nothing , and suddenly it stopped working. I know of no way for a person to change a setting like that remotely without being having hacked it, unlikely, so it had to be a glitch.