Video Recording Go2 VML2030

[jgannon8]

I purchased an Arlo hub / base station (I think VMB3010)  and 3-camera (basic, I think VMC5040) about 7 years ago. I recently added a Go 2 camera to the portfolio (4 months ago). Set up and operation was working smoothly until a few weeks ago. Now the Go 2 does not record video or send an e-mail alert (only get push notification). It will not allow me to select to record video on the settings for a mode. It says I need cloud storage, but I never needed it before (always got 2 weeks of storage via my hub). How can I get video recordings back for my Go 2? I still get them for my original 3 cameras.

[DannyBearAgain]

At a glance it is likely that the trial subscription for the go2 camera has ended.

Any arlo camera models after the pro2 require a paid subscription plan to record to the arlo cloud once the free trial plan expires.

[StephenB]

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@jgannon8 wrote:

I purchased an Arlo hub / base station (I think VMB3010)  and 3-camera (basic, I think VMC5040) about 7 years ago. 

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Likely not this combination - the VMC5040 is the Ultra camera, and it is not compatible with a VMB3010 base.

You can (and should) check the models.  There is a VMBxxxx label on the base.  If you take the camera out of the housing and remove the battery, then you will find a label inside.

Another way to tell is to go into the support area of the app, select the device, and scroll down to the product id field.