Subscription

[colhollyw00d]

I have a monthly subscription for 5 cameras and am contemplating buying an Arlo Go 2.  Can I add the Arlo Go 2 to my current Arlo Hub Pro 3?  Alternatively, can I move all existing cameras to Arlo Secure? If neither of these are doable, what would my monthly subscription costs be for the 5 cameras I already have on a subscription plus the new Arlo Go 2.  

[StephenB]

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@colhollyw00d wrote:

 Can I add the Arlo Go 2 to my current Arlo Hub Pro 3? 

No.  

• https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

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@colhollyw00d wrote:

Alternatively, can I move all existing cameras to Arlo Secure?

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Yes, you can cancel your current subscription and get an Arlo Secure subscription instead.

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@colhollyw00d wrote:

what would my monthly subscription costs be for the 5 cameras I already have on a subscription plus the new Arlo Go 2.  

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Details depend on where you live, so you should go to Arlo.com, and look at the security plans listed for your country there.

The Go 2 will also need a mobile data plan, and that is NOT included in the Arlo secure subscription.

[jhf12]

Related to the subscription...

Will ARLO Total Security (Advanced Video package) work with the Go 2 camera? 

I want to use the 24/7 monitoring.

[StephenB]

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@jhf12 wrote:

Will ARLO Total Security (Advanced Video package) work with the Go 2 camera? 

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Are you talking about this?

• https://www.arlo.com/en-us/arlototalsecurity

That comes with its own hardware (the Arlo Security system plus two Essential Gen 2 cameras).  You should be able to add the Go 2 camera to it with no additional subscription cost - I'm tagging @JamesC so he can confirm.

If you only want the Go 2 camera, you can instead get the Arlo Secure Premium subscription, which also includes 24/7 monitoring. 

[jhf12]

@StephenB I keep reading conflicting info about this. 

I plan to use the LTE (not wifi) of the camera. I think with wifi it's supported, but not with LTE? I'd like to confirm though if possible.

[jguerdat]

If you use cell service, WiFi is just used as a backup. You can use both at the same time.

[jhf12]

@jguerdat Thanks, I understand. 

The problem is that 24/7 monitoring is not available if you're using LTE.

Unless I'm mistaken. There is no info on it.

[jguerdat]

What do you mean by 24/7 monitoring? If you're referring to CVR, that would likely be true but normal activity (detection causing recording) will work on either connection.

[jhf12]

@jguerdat The monitoring offered by the camera plans. 

Example: https://www.arlo.com/en-us/arlototalsecurity (Advanced Video).

Includes 24/7 professional monitoring.

[jguerdat]

The camera isn't what the monitoring is for - that's for the Security System with a separate security hub and sensors. If you have no plans to purchase that system, you don't need that plan.

[jhf12]

@jguerdat These suggest that it's for camera: https://www.arlo.com/en-us/arlosecure.html

See "Premium".

[StephenB]

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@jhf12 wrote:

These suggest that it's for camera: https://www.arlo.com/en-us/arlosecure.html

See "Premium".

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24/7 professional monitoring does require that you have the Home Security system, not just the cameras.  Check the footnotes at the bottom of the page.