Arlo|Smart Home Security|Wireless HD Security Cameras

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Mariukas
Aspirant
Aspirant

I changed SIM card carrier to other and now my camera keeps loosing connection with internet! Although service providers connection is good. I keep reseting and adding camera all over but 10min and again connection lost 

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jguerdat
Guru Guru
Guru

If you move the camera to a different location does it stay connected?

Mariukas
Aspirant
Aspirant

If i move to different direction same problem. As i mentioned company which im using on my mobile phone same companys SIM i use in camera

Mariukas
Aspirant
Aspirant

Even if i move location its same problem( as i mentioned i dont have problems with SIM card signal because i use same provider on my phone) 

BrookeN
Arlo Moderator
Arlo Moderator

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

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