Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Go 2 Stolen Camera

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jkabush
Tutor
Tutor

Hello,

 

We use Arlo Go 2 at some of our constructions sites and it seems one of them got stolen last night. My question is would they be able to register this camera with a different account? I still have it listed on my account page and I'm wondering if I need to do anything so they actually can't use it.

 

Thank you.

 

James

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jkabush
Tutor
Tutor

Thanks for the help.

 

I talked to support and as long as I leave it on my devices they won't be able to do anything with it. I did check out the site below but the Arlo Go 2 doesn't qualify.

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jguerdat
Guru Guru
Guru

I don't believe they would be able to claim it on their own account but I'm not 100% sure. 

 

I checked the following document which specifically does not mention the Go or Go 2 cameras:

 

https://kb.arlo.com/000056563/What-do-I-need-to-know-about-the-Arlo-Theft-Replacement-program

 

Start by using Settings, Support Center to talk to official support about this.

jkabush
Tutor
Tutor

Thanks for the help.

 

I talked to support and as long as I leave it on my devices they won't be able to do anything with it. I did check out the site below but the Arlo Go 2 doesn't qualify.

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