WHY

[Brigitta]

I recently purchased 2 new Essential Spotlight cameras and although they are functioning normally and sending me notifications, but I cannot livestream the feed. I continually get the above-referenced error code or "This camera is streaming on another device and cannot be accessed right now" - even though I'm the only active user trying to retrieve the feed when I look under active users. What can I do to livestream on these cameras? 

[BrookeN]

The development team was able to reproduce the issue as described and is continuing to work toward a solution. As soon as we have more information available, we'll post an update.

[BrookeN]

I have passed this onto the development team and let them know the error you are seeing as well. I will reach back out as soon as possible. 

[Readytorun13]

My phone isn't ringing when doorbell is pressed, so I restarted doorbell. Now it's giving me SIP streaming in progress error.

[BrookeN]

I have passed this onto the development team and let them know the error you are seeing as well. I will reach back out as soon as possible. 

[CABRON]

The question is why? ARLO knows about problems with these camaras . They dont care as long as we keep buying. Let me remind you we purchase this as a security item not to be amused or a play thing. Same problem as others SIP cant stream. Maybe FCC can help you find a fix

[CABRON]

So after troubleshooting the SIP/stream problem i found out that:

1. I had to remove my private DNS from my router.

2. I had to allow ARlo and who knows who access to my network thru 443/80. 

3.I have to lower my security to let ARLO do its job. What a joke. 

No wonder we get hacked left and right. 

[StephenB]

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@CABRON wrote:

2. I had to allow ARlo and who knows who access to my network thru 443/80. 

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Unfortunately Arlo support tends to ask people to unblock these ports when they reach the end of their troubleshooting script w/o finding a solution. 

Try undoing that change and test again.  The Arlo equipment only makes outbound connections to ports 80 (http), 123 (NTP), and 443 (HTTPS).  There are never any unsolicited inbound connections.

Proxies on these ports could fail, so it can be necessary to forward ports to bypass the proxies. 

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@CABRON wrote:

1. I had to remove my private DNS from my router.

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How many DNS servers are advertised to DHCP clients?  Someone reported a bug a while ago, saying that the equipment stopped working when the server list expanded from 3 to 4.  No idea if Arlo fixed that. 

[BrookeN]

The development team was able to reproduce the issue as described and is continuing to work toward a solution. As soon as we have more information available, we'll post an update.