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my device is not trusted.

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  • ‎2023-03-15 06:21 AM
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Marsham
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‎2023-03-15 06:21 AM

I am trying to log in through my app on my new phone. I then get a notification that my device is not trusted. I send the code to my email and type in the code. And it still says that my device is not trusted. I hope there is a way I can fix it. 

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JamesC
Community Manager
Community Manager
‎2023-03-15 02:56 PM

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here resolved the issue: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

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