camera not turning on

[MarcellRN]

I have an ARLO essential that no longer turns on or battery charges.  When looking on the app it still shows 9% left on the battery but states too low needs to charge.  I attempted to charge the battery and will not charge and state to connect to a compatible charger which it is.   I have attempted to hold down the sync button and get no response and no blue or amber lights.  I am unsure what to do at this point.  It was working fine and attached to a solar panel but due to activity i guess it slowly died.  Any tips or changing out battery??   what should i do?  

[jguerdat]

Are you using the Arlo-supplied charger and cable? This FAQ may or may not help:

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do