audio of person answering doorbell not on one library clip

[arlo-user-001]

Been an arlo user for just over two years.

We use the AVD2001Aer1.2 Wirefree doorbell. Everything was fine up to 23 January 2024. we had a delivery and the man pressed the bell. My sister answered the bell using her iphone. I viewed the clip available via the library. I can hear the delivery man on the audio, but not what my sister is saying.

The issue is no longer though. it seems to have resolved itself. Has anyone experienced something similar?

I don't think we've ever updated the firmware, so is this something we can try?

[BrookeN]

Please follow the steps within this link to reset the doorbell to see if that helps with the behavior you are seeing.


https://kb.arlo.com/000062934/How-do-I-reset-my-Arlo-Essential-Video-Doorbell-Arlo-Secure-4-0