Arlo VMC2030 Won't turn on

[thatguynamedtom]

I had some internet issues for a week; after I reconnected my internet, one camera kicked on while the other did not. I thought maybe it wasn't charged. But my solar panel was charging in continuously. I removed it from the base and plugged it into an outlet, but it never kicked on. I have no idea how to remove the battery to reset it because the star screw in the back is so small I don't have it. Is there another way to open and reset it? I've also held down the power button for 10-15-30 seconds. But nothing, the camera is dead.  Any other ideas? it's a new camera in a covered area. 

[jguerdat]

The Essential cameras don't have removable batteries so you must charge them using the USB connector. Are you using a USB charger that has at least an output of 5 volts, 2 amps. Make sure the cable is connected fully on both ends.

There is no "power button". There is a sync/reset button on the bottom which I suspect is what you're referring to. To reset, use the link below:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[thatguynamedtom]

Yes, it's been fully connected. No luck.

But it should have never died to begin with, which is strange. 

[jguerdat]

A solar panel won't charge the battery if the ambient temp is below freezing and won't keep up with battery drain if there's more than ~5 minutes per day of recording and live viewing. Since activity zones are processed at the servers, you may want to disable those for testing to verify what your actual recording/viewing time is.

[thatguynamedtom]

We don't get below freezing in my part of California. 

My recordings and live views are minimal at best in this location. 

The main issue the camera wont turn back on.

[jguerdat · Accepted solution]

Since it may well be a faulty camera, you may be able to get an RMA if you still have a subscription of any sort. Use the app to go to Settings, Support. Choose your camera and scroll down to Contacts for methods to start the process.