Vmc2030 cant see in Arlo app

[Ewelina]

I have 2 arlo essential Cameras that work which I bought 4 years ago and Were rather problem free. This Week we bought 3 extra, and none of them show up to be able to be connected in the app. The app used for our internet router sees a new device, but the Arlo app does not detect any more cameras. Does anyone know how this can be fixed? Im certain that i am using the right model and WiFi, which is also set to the correct mode. Not using wrong passwords either.

[jguerdat]

To be clear, you don't have a setting in the router that would prevent a new device from being connected, correct? I forgot I had that set up on my router a while ago when trying to connect a new device and had to add it to the list.

Is a VPN being used? If so, disable it for setup purposes. Also, be sure you're selecting the right camera model since there's a difference between setting up an Essential camera and an Essential Spotlight camera.

[Ewelina]

We are currently not using any VPN's and never have so this cannot be the issue. All other devices connect with no problem so I dont think theres any settings preventing the cameras from being able to connect. The settings are also the exact same as 4 years ago when I bought the first cameras. Also using and selecting the correct model so I really cant find the issue here, they just wont connect. Debating refunding them at this point.

[jguerdat]

It seems unlikely that all 3 would be defective but it's always possible. First, though, try the reset procedure:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Note the link near the top that gets you the correct FAQ if you are using the new interface that uses Feed to view recordings.

[StephenB]

---

@Ewelina wrote:

We are currently not using any VPN's and never have so this cannot be the issue. All other devices connect with no problem so I dont think theres any settings preventing the cameras from being able to connect.

One thing is to make sure the phone is connected to your home wifi when you add the cameras.

Another is to double-check that you are choosing the correct camera model in add device.  If you select the wrong essential model when you go into add device, you can get these symptoms.  For instance, if you have a VMC2030, but choose "Essential" instead of "Essential Spotlight" then the install won't complete. 

So check the model info on the packaging (or on the cameras if you discarded the packaging already), and make sure you are choosing the correct camera model during the install.