Vmc2030 cant see in Arlo app

[Ewelina]

I have 2 arlo essential Cameras that work which I bought 4 years ago and Were rather problem free. This Week we bought 3 extra, and none of them show up to be able to be connected in the app. The app used for our internet router sees a new device, but the Arlo app does not detect any more cameras. Does anyone know how this can be fixed? Im certain that i am using the right model and WiFi, which is also set to the correct mode. Not using wrong passwords either.

[jguerdat]

To be clear, you don't have a setting in the router that would prevent a new device from being connected, correct? I forgot I had that set up on my router a while ago when trying to connect a new device and had to add it to the list.

Is a VPN being used? If so, disable it for setup purposes. Also, be sure you're selecting the right camera model since there's a difference between setting up an Essential camera and an Essential Spotlight camera.

[Ewelina]

We are currently not using any VPN's and never have so this cannot be the issue. All other devices connect with no problem so I dont think theres any settings preventing the cameras from being able to connect. The settings are also the exact same as 4 years ago when I bought the first cameras. Also using and selecting the correct model so I really cant find the issue here, they just wont connect. Debating refunding them at this point.