Vmc2030 cant see in Arlo app

[Ewelina]

I have 2 arlo essential Cameras that work which I bought 4 years ago and Were rather problem free. This Week we bought 3 extra, and none of them show up to be able to be connected in the app. The app used for our internet router sees a new device, but the Arlo app does not detect any more cameras. Does anyone know how this can be fixed? Im certain that i am using the right model and WiFi, which is also set to the correct mode. Not using wrong passwords either.

[jguerdat]

To be clear, you don't have a setting in the router that would prevent a new device from being connected, correct? I forgot I had that set up on my router a while ago when trying to connect a new device and had to add it to the list.

Is a VPN being used? If so, disable it for setup purposes. Also, be sure you're selecting the right camera model since there's a difference between setting up an Essential camera and an Essential Spotlight camera.

[Ewelina]

We are currently not using any VPN's and never have so this cannot be the issue. All other devices connect with no problem so I dont think theres any settings preventing the cameras from being able to connect. The settings are also the exact same as 4 years ago when I bought the first cameras. Also using and selecting the correct model so I really cant find the issue here, they just wont connect. Debating refunding them at this point.

[jguerdat]

It seems unlikely that all 3 would be defective but it's always possible. First, though, try the reset procedure:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Note the link near the top that gets you the correct FAQ if you are using the new interface that uses Feed to view recordings.

[StephenB]

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@Ewelina wrote:

We are currently not using any VPN's and never have so this cannot be the issue. All other devices connect with no problem so I dont think theres any settings preventing the cameras from being able to connect.

One thing is to make sure the phone is connected to your home wifi when you add the cameras.

Another is to double-check that you are choosing the correct camera model in add device.  If you select the wrong essential model when you go into add device, you can get these symptoms.  For instance, if you have a VMC2030, but choose "Essential" instead of "Essential Spotlight" then the install won't complete. 

So check the model info on the packaging (or on the cameras if you discarded the packaging already), and make sure you are choosing the correct camera model during the install.

[Ewelina]

Thanks for your answer. Iam sure phone is connected with wifi.

And it is correct camera model 😞

[SparkyMaster]

I have same problem. 
New VMC2030 can‘t connected in the new App, Not via PC (Browser), Not via App. In the Router i can see the VMC2030. 

[SparkyMaster]

- iPhone 11, iOS 18

- VMC2030 Essential Spotlight (1.Gen)

- Selection -> Essential Spotlight

- App: Arlo Secure 5.2.2

- no VPN

- no Router restrictions 

[Ewelina]

I spoke with an arlo rep today. He recommended returning the camera kit to the store I bought them from. They were returned today and we bought the essential 2nd generation for the same price (black friday). They worked right away. What surprised me? After connecting the first camera, the app updated to the latest version, which was not available from the appstore.

[Axel68]

Return is no Option!

Yes, with Gen.2 it is no problem, but the Gen.1 must also work! Because what happens when you reset an older camera? Resetting is sometimes necessary for whatever reason.
I think the older model is better.

[Ewelina]

I agree with you. But I was stuck for 2 weeks with cameras that didn't work and it started to get annoying so I took the option to return the cameras while I had that option. I am very happy with the 1st generation ones, the ones I still have have been working for 5 years now.

[jguerdat]

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@Ewelin wrote:

After connecting the first camera, the app updated to the latest version, which was not available from the appstore.

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You didn't get a new app - you got the new user interface that has been available for quite some time now. The latest cameras starting with the Pro 5 require using that interface so installing the Gen. 2 cameras forced the migration of your account. The app itself has supported both the old interface that uses Library to view recordings as well as the new one that uses Feed for all that time.

Since you've now migrated, be sure to check your modes, rules, schedules and geofencing settings tyo ensure they're proper. If you ever used custom modes, be aware they didn't transfer so you will need to use the 3 default modes (including Standby, if needed) to do what you want. Read this FAQ for starters:

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[StephenB]

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@Ewelina wrote:

After connecting the first camera, the app updated to the latest version, which was not available from the appstore.

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The app has supported two user interfaces for almost 2 years now - the original one that has "Library", and the newer one that has "Feed" and "Dashboard".  Which one you get depends on how the account is provisioned in the Arlo Cloud.  

The Essential Gen 2 cameras require the new "Feed" interface so Arlo automatically migrated your account to "Feed".  Note this does NOT require the app to be updated from the app store, since the app you already were running supports both "Feed" and "Library".

[Axel68]

Yes, Gen.1 Cameras was very good. 

There must be a way to integrate the Gen1 devices!
Since it worked with the old app/software without any problems, there must be a bug in the new app/software that support does not want to or cannot see.
Or is this the possibility of being forced to switch to new devices?