VMK2430-1SCNAS Trying to exchange/replace one camera

[C52]

GREAT 4 CAMERA SYSTEM! 

3 CAMERAS STILL GOING STRONG AFTER 8 MONTHS OF USE. 

ONE CAMERA WILL NOT CHARGE.

I WANT TO EXCHANGE/REPLACE THIS ONE CAMERA.

I CAN NOT GET AN RMA.

I CAN NOT TALK TO ANY LIVE PERSON!

[StephenB]

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@C52 wrote:

I CAN NOT GET AN RMA.

I CAN NOT TALK TO ANY LIVE PERSON!

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Do you have a subscription?

If you do, check the support area of the app.  There should be a phone icon in there - if you press it, you should get phone support.

[C52]

anyone know how to contact returns?

[C52]

YES, I DO HAVE A SUBSCRIPTION AND NOWHERE IS FOUND A "PHONE" ICON.

[StephenB]

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@C52 wrote:

YES, I DO HAVE A SUBSCRIPTION AND NOWHERE IS FOUND A "PHONE" ICON.

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Try

1. opening the app
2. select Settings
3. scroll down to "Support" and select it.
4. Choose a camera that is covered by the subscription
5. Scroll down to the "contact" section.

You should see Chat, Community, and Phone listed there.

[C52]

I FEEL LIKE I AM WHIPPING A DEAD HORSE!

[StephenB]

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@C52 wrote:

I FEEL LIKE I AM WHIPPING A DEAD HORSE!

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All I can say is that I see a phone option there for my cameras.  Are you seeing only chat and community?  Or not seeing the contact area at all?

Note this HAS to be done in the app - not my.arlo.com.

[C52]

GREAT TIP,   THANK YOU.   I CALLED.  THE RECORDED VOICE KEPT ASKING ME FOR THE ORDER NUMBER.  i COULD NOT AND IT HUNG UP ON ME.  NO OTHER NUMBERS!  CALLED AGAIN AND AGAIN.

[StephenB]

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@C52 wrote:

GREAT TIP,   THANK YOU.   I CALLED.  THE RECORDED VOICE KEPT ASKING ME FOR THE ORDER NUMBER.  i COULD NOT AND IT HUNG UP ON ME.  NO OTHER NUMBERS!  CALLED AGAIN AND AGAIN.

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Maybe one of the mods ( @JamesC or @ShayneS  ) will be able to help.

Did you ask for a warranty return (RMA)?   

[C52]

THE RECORDING SAYS, "PLEASE ENTER YOUR ORDER NUMBER" and then hangs up.

[C52]

I WOULD LIKE TO BUY ANOTHER SOLAR CHARGER AND THE DOORBELL DEVICE. BUT, I KNOW I WILL NEVER GET HELP.

[JamesC]

C52,

I don't see any cases attached to your account. To contact support, log in to your Arlo account via the mobile app and navigate to Settings > Support. From there you can select the device for which you want support and a list of options will be given (including phone support).

JamesC

[C52]

OCTOBER 26, 2022 STILL NO HELP. ONLY LOOP REPLIES.

[C52]

AFTER HOURS AND HOURS OF ATTEMPTS, I HAVE 2 OUT OF 8 THAT WORK!

[StephenB]

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@C52 wrote:

OCTOBER 26, 2022 STILL NO HELP. ONLY LOOP REPLIES.

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Did you follow @JamesC's instructions?  If you did, and have a camera in a subscription plan, you should see an option for phone support. 

[C52]

AFTER 2 MORE MONTHS OF FAILURES, I AM THROWING ALL 8 CAMERAS AWAY.