VMB 5000 essential and pro 4 cameras will not sync with smart hub

[MM5483]

Smart hub vmb5000 is online with router and will not find any of the cameras after numerous attempts to sync.

They are two essential and a pro 4 camera. my older arlos are connected to a VMB3000 and are working correctly.

[StephenB]

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@MM5483 wrote:

Smart hub vmb5000 is online with router and will not find any of the cameras after numerous attempts to sync.

They are two essential and a pro 4 camera. my older arlos are connected to a VMB3000 and are working correctly.

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Try turning off the VMB3000 briefly, and looking for WiFi networks on your phone or PC.  Are you seeing one that starts with ARLO_VMB?

[MM5483]

Yes I see one.

[MM5483]

yes but cannot connect to that network without a password.

[StephenB]

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@MM5483 wrote:

yes but cannot connect to that network without a password.

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That is expected.  I asked if you could see the network, since that confirms that the base wifi is working.  It is, so that is not the issue in your case.

If you are only onboarding with the app, then I suggest also trying to use a PC browser (my.arlo.com).  Make sure you select the correct essential model for the essential cameras (selecting "Essential" for the "Essential Spotlight" won't work).

If these are new cameras, you could try onboarding one of them to your home wifi first.  That will activate the trial subscription, and you could then access phone support using the support area in the app.

[MM5483]

Thank you. I found that resetting the smart hub and resetting all the cameras they will now connect.

Only thing now is that all cameras on the smart hub are either armed or disarmed per schedule I set up.

I usually like to keep front door camera armed all the time.  

Thanks for your help.

[StephenB]

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@MM5483 wrote:

Only thing now is that all cameras on the smart hub are either armed or disarmed per schedule I set up.

I usually like to keep front door camera armed all the time.  

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A lot of people trip over this.

When you use a base station, you schedule modes, not cameras.  Each mode contains rules for various cameras.  If a rule for a camera is missing, then when that mode is active the camera the camera is disarmed.

So what you need to do is create a custom mode that only has a rule for the front door camera.  Then modify the schedule to use that mode instead of disarmed. https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

[MM5483 · Accepted solution]

Thanks! That worked. 👍