Troubleshooting

[SSSmith]

Arlo has apparently lost any memory of my monthly subscription.  Well, except the monthly charge of course.  Only recourse appears to be a credit card charge-back because there seems to be no way to contact a live agent without an account.  If not resolved soon I’m back in the Nest…..

[ShayneS]

Hi @SSSmith

Can you provide more detail regarding this subscription issue you are experiencing? Are you missing recordings, features? 

[SSSmith]

Never lost any access I was simply not listed as having a subscription so couldn’t speak to a live agent or open a trouble ticket.  All fixed the day after this post.  Well, my subscription reappeared and was able to open a ticket.  Still waiting on a response….