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My card was charged twice for a monthly subscription today however when I log in it says that I don't currently have any plans. I made an attempt to reach out to chat support only to be told that because I don't have an active subscription I can't do that because it's for subscribers only.

4 REPLIES 4

I have reached out to support regarding the subscription on the account. They will reach out to you as soon as possible.

Following up from report on 9/12/2024. Still no update, I still have 2 pending charges for the same amount. It still says on the app and online that I have no plan active. How can a person who what's going on when you can't get love customer service.

I re-reached out to support, please let me know if you do not hear from them by the end of this week.

Thank you for the update hopefully someone from the company will get back to me regarding this matter of charges and no service still.

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