Subscription/ Payment Issues

[Brandy3]

My card was charged twice for a monthly subscription today however when I log in it says that I don't currently have any plans. I made an attempt to reach out to chat support only to be told that because I don't have an active subscription I can't do that because it's for subscribers only. 

[BrookeN]

I have reached out to support regarding the subscription on the account. They will reach out to you as soon as possible. 

[Brandy3]

Following up from report on 9/12/2024. Still no update, I still have 2 pending charges for the same amount. It still says on the app and online that I have no plan active.  How can a person who what's going on when you can't get love customer service.

[BrookeN]

I re-reached out to support, please let me know if you do not hear from them by the end of this week. 

[Brandy3]

Thank you for the update hopefully someone from the company will get back to me regarding this matter of charges and no service still.